Today’s post prompted by this helpful piece of copy from Fitbit:

It shouldn’t be a surprise that npower’s customer service is terrible. After all, it consistently gets the lowest customer satisfaction ratings of any UK energy company.

I came across a few terrible confirmation dialogs/“Are you sure” messages recently, like this one:

This week I came across the hilarious page that is EasyJet’s policy for carrying musical instruments on board:

There’s been some discussion at Redgate Towers this week about what we should call the action of getting access to your account. Our style guide, at the moment, says “Log in”, but one of our UX designers thinks “Sign in” is friendlier.

It’s a familiar part of signing up for a website or service: opting out of any marketing emails.

I gave a talk at Write the Docs this week, about how to write well for user interfaces. The video of it should be up soon - I’ll share it as soon as it gets posted. (Edit - video is now here!)

We’ve talked 404 pages before - let’s look at some more! These examples are on a political theme (although slightly out of date, as the election’s been and gone), thanks to Mashable.

This error has ended up being rather mysterious…

I like Google Drive, and use it pretty much every day. I’ve found it fairly simple, pared-back, and convenient.