Some of my favourite things from the Government Digital Service
Mar 2020
About the same time I was starting out as a tech writer, I heard of the Government Digital Service for the first time.
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About the same time I was starting out as a tech writer, I heard of the Government Digital Service for the first time.
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This has nothing to do with writing.
There are these sweets I like to make around Christmas.
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If you’re interested in learning more about writing good documentation, there are tons of useful things you can read next!
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I wanted to write about some of the things I look for when I’m editing.
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One of our developers was trying to make it easier for our colleagues to keep updated on a pull request (PR)’s status, after they’ve reviewed it.
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I came across this the other day when looking at Stories on Instagram (photos that play like a slideshow, and disappear after 24 hours).
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This door from a train toilet is a great example of adding lots of information in an attempt to fix bad UI design.
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A page for logging in isn’t a complex idea, but often they’re overdone, overcomplicated, or confusing.
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I’ve seen a few examples recently of people frustrated with chatbots that just don’t understand what they’re trying to say.
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Today’s post prompted by this helpful piece of copy from Fitbit:
Why are empty states important?
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It shouldn’t be a surprise that npower’s customer service is terrible. After all, it consistently gets the lowest customer satisfaction ratings of any UK energy company.
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I came across a few terrible confirmation dialogs/“Are you sure” messages recently, like this one:
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This week I came across the hilarious page that is EasyJet’s policy for carrying musical instruments on board:
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There’s been some discussion at Redgate Towers this week about what we should call the action of getting access to your account.
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It’s a familiar part of signing up for a website or service: opting out of any marketing emails.
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