Writing

Write the Docs 2015

Sep 2015

I’ve just got back from speaking at Write the Docs, and I had a fantastic time. Thanks so much to everyone for your kind words about my talk - I’m so chuffed you all liked it.

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Too many help widgets

Aug 2015

Just a quick one today, from ApexSQL Refactor:

Every item has a lightbulb-shaped help widget

There is no way all those options need help widgets. I actually think their option text is reasonably clear, so they can just leave it at that. What more is there to say about, I don’t know, “Add spaces after commas”?

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Skype for Business: part 2

Jul 2015
Skype for Business. 7 quick tips most people ask for

Post #2 about Skype for Business. In this post, I’m going through the writing of the introductory tour in detail.

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Skype for Business: part 1

Jul 2015
Skype for Business. 7 quick tips most people ask for
Reach people faster. Use the search box to find people in your organization or who use Skype. To keep them handy, right-click them and choose Add to Contacts list
Add the personal touch with a video call. Click the Video button while in an IM or call (or even from the Contacts list). We'll give you a preview so you know you'll look your best

At work I used Lync, Microsoft’s instant messenger, until it upgraded itself to Skype for Business yesterday. Not only is the introduction terribly overwritten, but the online content is dreadful too. So this is the first in a series of blog post about what Skype and Skype for Business are doing wrong.

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Gmail Inbox's tour

May 2015
Inbox by Gmail. The inbox that works for you
Inbox bundles up clutter and gets it out of your way
Add reminders to the top of your inbox.
Updates includes notifications from online accounts, such as alerts and confirmations. It's bundled in your inbox.

I’m trying out Inbox by Gmail, and I like the simplicity of it so far. The popups are a nice use of example content to make the the introduction to the UI make much more sense.

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Slack's error message

Apr 2015

Another from Slack, but this I’m less impressed by. Main issue? It’s way too long, and it doesn’t point out the solution very clearly.

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Slack's search

Mar 2015
Assisted Search. Narrow your search with before, from, or in. Or press the plus key + to see more modifiers.
Select a modifier

One of my co-workers has been using Slack to collaborate with her team, and she loves it, so she sent me some screenshots of the search dialogue.

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